Exchanges & Returns

At VERNazzo, we stand behind the quality of every piece we offer. This Exchanges & Returns Policy outlines your rights, applicable timeframes, and the conditions required for items to be exchanged or returned, in accordance with UK consumer standards.

We recommend reviewing the details below to ensure a smooth, transparent process should you ever need to make a request.

1. Eligibility

1.1 Return Window

Returns may be requested within 14 days of receiving your order, as established by UK law.

1.2 Condition of Items

To remain eligible, items must:

  • Be unused and unworn

  • Retain original packaging

  • Include all tags intact

  • Show no signs of washing, odour, or damage

We reserve the right to refuse returns that do not meet these conditions.

2. Exchanges

2.1 Exchange Requirements

Exchanges are offered once the original item has been returned and inspected.

2.2 Availability

Exchange options depend on current stock availability.
If the requested size or colour is unavailable, you may choose an alternative resolution.

3. Refunds

3.1 Processing

Once your return is approved, refunds are issued to the original payment method.

3.2 Timeframes

The processing time may vary depending on your bank or card provider, typically 5–10 business days.

3.3 Non-Refundable Items

Items returned without prior communication, outside the eligible window, or in improper condition may be declined and returned to the sender.

4. Return Costs

4.1 Return Postage

Return shipping costs are the responsibility of the customer unless:

  • The item arrived damaged

  • The item is defective

  • The item is incorrect

4.2 Faulty or Incorrect Items

If the item received is incorrect or defective, we will cover all return costs and provide a replacement or refund.

5. How to Initiate a Return

To initiate a return or exchange, please contact us with:

  • Order number

  • Full name

  • Item you wish to return

  • Reason for the request

Our team will provide full instructions.