Customs & Import Fees

As an international brand serving clients across the globe, certain orders may be subject to customs inspections or import duties when entering the United Kingdom. This section outlines how such procedures work and what you may expect.

1. Customs Inspections

1.1 Routine Checks

Packages may undergo standard checks by HMRC (Her Majesty’s Revenue & Customs).
These inspections may extend delivery timeframes.

1.2 Required Information

If customs request additional documentation, our team will assist to ensure smooth clearance.

2. Import Duties & Taxes

2.1 Responsibility

In certain cases, VAT or import duties may be charged by UK authorities.
These costs are the responsibility of the customer.

2.2 When Charges Apply

Charges typically apply when:

  • Items exceed specific value thresholds

  • Customs classification requires taxation

  • Inspection determines the need for duty collection

3. Refused or Unpaid Duties

3.1 Returned Parcels

If a parcel is returned due to unpaid duties, we may:

  • Deduct return shipping costs from your refund
    or

  • Charge a reshipping fee, should you wish to receive the item again

3.2 Delays

Customs holds due to unpaid charges may lengthen delivery time.

4. Assistance & Support

Our team remains available to help you navigate customs enquiries and to provide guidance whenever necessary.